Home/ Shipping & Return Ziebart International Shipping and Return Policy Shipping Policy Shipping available in the United States only (excluding Alaska and Hawaii). Ziebart International Corporation does not accept returns. All sales are final. Most orders will ship within 24 hours of receipt of the order. Product Orders All orders will be shipped FedEx Ground. Orders are not held for any backordered items. We strive to maintain adequate stock levels of all products, so all orders are shipped as soon as possible. All orders must be checked for shortages or damage and reported to Ziebart International Corporation within five (5) days of receipt. Shipping and handling charges on refused shipments are the responsibility of the customer. Please do not return any damaged items to us. Contact us immediately upon receipt of a damaged package. We will contact the carrier and file a claim. Please note if the package itself is damaged as this will assist us in processing a claim. This process may take a few weeks to complete. Save all packaging materials and the carton in which your shipment arrived. The carrier may want to inspect these items. If you would like to receive replacement goods right away, please contact us and we will re-ship the damaged items. We will charge your account for the replaced items and issue credit to your account upon completion of the carrier’s claim. For defective items, please contact Ziebart International Corporation for a Return Materials Authorization (RMA).